Privacy Policy

1. About Dualia Consulting

Dualia Consulting is a UK-based B2B consultancy supporting clients across the UK, Spain and international markets. We advise mid-market and enterprise organisations on cross-border growth, commercial strategy, and capability building. This Privacy Policy explains how we handle personal information collected through dualiaconsulting.com and related digital channels.

For the purposes of the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, Dualia Consulting is the data controller for personal information processed via this website.

2. Information We Collect

We only collect information that is necessary to respond to your enquiry or deliver the material you have requested. This may include:

• Contact details submitted through our enquiry or diagnostic booking forms (name, work email, company, role, country).
• Details you provide when downloading a brochure or programme guide.
• Content of business correspondence you send to us by email or through this website.
• Basic technical information (browser type, device, referring page, approximate location) collected automatically for security and analytics purposes.

We do not knowingly collect special-category personal data or information from individuals under 18 through this website.

3. How We Use Your Information

We use the information you provide to:

• Respond to your enquiry, arrange discovery conversations, and share information about our services.
• Send you the specific material you have requested (for example, a brochure or programme overview).
• Maintain a record of relevant business communications.
• Improve the content, structure, and performance of this website.
• Meet our legal, regulatory, and professional obligations.

4. Legal Basis for Processing

We rely on the following lawful bases under UK GDPR:

• Legitimate interests — to respond to business enquiries and manage ongoing professional relationships in a proportionate way.
• Consent — where you actively submit a form, request a resource, or opt in to receive communications.
• Legal obligation — where processing is required to comply with applicable law.

5. Cookies and Analytics

This website uses a limited number of cookies and similar technologies. Some are essential for the site to function, while others help us understand how visitors interact with our content so we can improve it. Where cookies are not strictly necessary, we rely on your consent. You can adjust cookie preferences through your browser settings at any time.

6. Sharing Your Information

We do not sell your personal information. We may share it with trusted service providers that support our operations — for example, our customer relationship management platform, email delivery infrastructure, and hosting providers. These parties act on our instructions under appropriate contractual and data protection safeguards.

We may also disclose information where required by law, regulation, or valid legal process.

7. International Transfers

Because we operate between the United Kingdom and Spain, and use established international service providers, your information may be processed outside your country of residence. Where that occurs, we rely on appropriate safeguards such as UK or EU adequacy decisions and standard contractual clauses.

8. Data Retention

We keep personal information only for as long as necessary for the purposes described in this policy, to meet our legal and professional obligations, and to maintain accurate business records. When it is no longer required, we securely delete or anonymise it.

9. Security

We apply appropriate organisational and technical measures to protect personal information against unauthorised access, loss, alteration, or disclosure. No system can be guaranteed fully secure, but we continually review our practices to reduce risk.

10. Your Rights

Under UK GDPR you have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of your personal information where applicable.
• Object to or restrict certain types of processing.
• Request the portability of information you have provided to us.
• Withdraw consent at any time, where processing is based on consent.

You also have the right to lodge a complaint with the UK Information Commissioner's Office (ICO) or the Spanish Data Protection Agency (AEPD).

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. The date at the top of this page indicates when it was last revised.

12. Contact Us

For any question about this Privacy Policy or how we handle your information, please contact us at hello@dualiaconsulting.com.